Our Team

I have been in customer success for the past ten years in the tech industry. I am passionate about customer service and have been in the field for a decade. In my spare time, I enjoy reading fiction books from all types of genres. I’m currently learning to roller skate and love playing badminton. My future goal is to learn how to do horseriding.

Born and raised in North London, Casey comes from a scientific publishing and beauty editorial copywriting background (yes, two opposite ends of the literary spectrum). She completed her BA Journalism and Creative Writing at the University of Hertfordshire whilst working at the local pet shop. She enjoys movies, reading, running and walking her dogs; her earliest book-related memory is being thrown off a boat into the sea by her uncle, still clutching her copy of Gerald Durrell's 'My Family and Other Animals'.

Joe was born north of the river in London and has built a career in tech and sales, fueled by curiosity and a knack for connecting with people. His earliest book memory is realising that The Twits desperately needed professional help, which probably explains his lifelong appreciation for humour.

In his spare time, Joe loves watching and performing stand-up comedy, keeping up with the latest tech, and putting himself through the emotional rollercoaster of supporting Arsenal.

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Raziel was born and raised in Hartford, CT and holds a Marketing degree with a minor in Graphic Design. He leverages nearly a decade of experience—spanning 6.5 years in DOT compliance in the trucking industry and 2.5 years in digital marketing—to deliver tailored solutions for his clients.

A creative at heart, Raziel is an avid writer of poetry and short stories. Off the clock, he enjoys riverfront walks, family time, and hanging out with his Chihuahua.

Sam grew up in the Chicago suburbs, where her love of storytelling began. She earned a Bachelor of Arts in English from Illinois State University and has built a career in customer service and project management. She brings a thoughtful, detail-oriented approach to both client service and project execution.

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Outside of work, Sam is an avid reader who will pick up just about any book she can find. She also brings stories to life through tabletop roleplaying games with friends and family, often in support of Extra Life, a charity that raises funds for children’s hospitals worldwide. At home, she shares her love of storytelling with her husband and their pit bull, Calzone.

Hannah brings a people-first approach to sales, combining a strong background in business management and leadership with a natural ability to build meaningful connections. With experience across a range of sales roles, she is driven by understanding client needs and delivering solutions that create genuine value. As a sales manager, Hannah thrives on motivating teams, nurturing talent, and creating a collaborative environment where both people and performance can flourish