Our Team

I have been in customer success for the past ten years in the tech industry. I am passionate about customer service and have been in the field for a decade. In my spare time, I enjoy reading fiction books from all types of genres. I’m currently learning to roller skate and love playing badminton. My future goal is to learn how to do horseriding.

Born and raised in North London, Casey comes from a scientific publishing and beauty editorial copywriting background (yes, two opposite ends of the literary spectrum). She completed her BA Journalism and Creative Writing at the University of Hertfordshire whilst working at the local pet shop. She enjoys movies, reading, running and walking her dogs; her earliest book-related memory is being thrown off a boat into the sea by her uncle, still clutching her copy of Gerald Durrell's 'My Family and Other Animals'.

Joe was born north of the river in London and has built a career in tech and sales, fueled by curiosity and a knack for connecting with people. His earliest book memory is realising that The Twits desperately needed professional help, which probably explains his lifelong appreciation for humour.

In his spare time, Joe loves watching and performing stand-up comedy, keeping up with the latest tech, and putting himself through the emotional rollercoaster of supporting Arsenal.

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Raziel was born and raised in Hartford, CT and holds a Marketing degree with a minor in Graphic Design. He leverages nearly a decade of experience—spanning 6.5 years in DOT compliance in the trucking industry and 2.5 years in digital marketing—to deliver tailored solutions for his clients.

A creative at heart, Raziel is an avid writer of poetry and short stories. Off the clock, he enjoys riverfront walks, family time, and hanging out with his Chihuahua.

Sam grew up in the Chicago suburbs, where her love of storytelling began. She earned a Bachelor of Arts in English from Illinois State University and has built a career in customer service and project management. She brings a thoughtful, detail-oriented approach to both client service and project execution.

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Outside of work, Sam is an avid reader who will pick up just about any book she can find. She also brings stories to life through tabletop roleplaying games with friends and family, often in support of Extra Life, a charity that raises funds for children’s hospitals worldwide. At home, she shares her love of storytelling with her husband and their pit bull, Calzone.

Born and raised in Kent, UK, Jonathan completed a BSc in Molecular Biology before pursuing a career in scientific communication - first in magazine publishing, then in medical education, before wrapping it up with a stint as a project manager for a scientific animation company. A year spent teaching English in Japan reignited his passion for storytelling and led him to join StoryTerrace - where he hopes to help capture his customers' memories in cherished books. He enjoys reading, football, running, cooking, and looking after his two cats.